Exchanges & Returns

Absolutely! You can exchange or return your ring within 30 days of the purchase date. See the how-to below.

Timeframe: One-time exchanges must be done within 30 days of purchase.
Condition: The ring must be unworn and in like-new condition.
Process:
1. To start a exchange, click HERE.
2. Package the ring securely (use a padded envelope; not standard mailing envelopes).
3. Use our packaging or a similar secure option.
4. International orders will be sent shipping invoices.
Damage: Rings with scratching or dings will be rejected or fees accessed.
Notifications: You’ll receive email updates and tracking info once processed.

Return/Exchange Timeframe: Within 30 days of purchase.
Applicable Fees:
- Custom engraved rings (SKU JB or JTR): $30 fee
- Custom Rings (SKU JB-JTR and JTV): $25 restocking fee.
- All Diamond rings: 15% scrap fee of the purchase price.
- Venture engraved rings (SKU JTV): $45 fee + 20% exchange fee of purchase price.

Timeframe: Returns are accepted within 30 days of the purchase date.
Condition: The ring must be undamaged and in original condition.
Process:
1. To start a return, click HERE.
2. Include your order number/packing slip.
3. Use our packaging or a similar secure option.
4. Ship it back to us.
Important Notes:
- Shipping and insurance fees are non-refundable.
- Rings returned after 30 days will be rejected.
- May be rejected or have fees applied if damaged.
- See above for fees on custom rings
Notifications: You’ll receive email updates once your refund is complete.

Before Shipment: Cancellations are allowed before the ring ships. If it is already in production, a $10 restocking fee applies.

JMR
25745 Barton Rd., Suite 617
Loma Linda, CA 92354
(Use "JMR" on the package to maintain privacy.)

Let us know if you have further questions!