Exchanges & Returns

Exchange, Return & Cancellation Policy

Can I Exchange or Return My Ring?

Absolutely! You can exchange or return your ring within 30 days of purchase. Ensure the ring is unused and in original condition. Please reuse the packaging we provided to support sustainability but purchase a new shipping label at your carrier of choice. Note: We do not offer return labels.

Standard Exchanges

Timeframe: Exchanges must be initiated within 30 days of purchase.
Condition: The ring must be unworn and in like-new condition.
Process:
1. Include your order number, packing slip, and the size or style you’d like.
2. Package the ring securely (use a padded envelope; avoid standard mailing envelopes).
3. Please send it back to us.
4. International orders will be sent shipping invoice.
Damage: Rings with scratching or dings will be rejected.
Notifications: You’ll receive email updates and tracking info once processed.

Custom Rings

Return/Exchange Timeframe: Within 30 days of purchase.
Applicable Fees:
- Custom engraved rings (SKU JB or JTR): $30 fee
- Custom Rings (SKU JB-JTR and JTV): $25 restocking fee.
- All Diamond rings: 15% scrap fee of the purchase price.
- Venture engraved rings (SKU JTV): $45 fee + 20% exchange fee of purchase price.

Returns

Timeframe: Returns accepted within 30 days of purchase.
Condition: The ring must be undamaged and in original condition.
Process:
1. Include your order number/packing slip.
2. Use our packaging or a similar secure option.
3. Ship it back to us.
Important Notes:
- Shipping and insurance fees are non-refundable.
- Rings returned after 30 days will be rejected.
- May be rejected or have fees applied if damaged.
- See above for fees on custom rings
Notifications: You’ll receive email updates once your refund is complete.

Cancellations & Sezzle Payments

Before Shipment: Cancellation is allowed before the ring ships. If already ordered with the designer, a $10 restocking fee applies.
Sezzle Payments: A 5% cancellation or return fee will be deducted from your refund.

Custom Ring Resize/Replacements (After 30 Days)

Return Address

JMR
25745 Barton Rd., Suite 617
Loma Linda, CA 92354
(Use "JMR" on the package to maintain privacy.)

Let us know if you have further questions!